Back to Job Listings
Flag Theory is hiring remote talent

FlagTheory 2 weeks ago

Client Onboarding / Customer Success Representative

AsiaEurope · Full Time



  • 💥 Work for a DCer
  • 💡 3+ Years of Experience
  • 🗺 Anywhere in Europe or Asia
  • 🗣 Excellent command of English
  • 📅 Applications Close on August 22nd

Now Hiring: Remote Customer Success Representative

FlagTheory is hiring in Europe and Asia

About Us

Flag Theory helps business owners, investors, location independent entrepreneurs, cross-border SMEs and large multinational corporations structure their businesses and finances internationally by providing international structuring consulting, company incorporation, banking, and immigration by investment solutions in a variety of jurisdictions.
Visit our website for further information.

Job Responsibilities

  • Take over closed deals from the sales department and assist clients with onboarding – company incorporation and bank account opening steps
  • Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction or bank
  • Ensure fast-paced and uninterrupted support to clients via email or phone as needed
  • Vendor communication for the timely delivery of our clients’ service
  • Create and maintain documentation for the processes you own
  • Improve client response rates as well as client satisfaction with Flag Theory

Requirements / Must Have

  • Previous experience in a customer success/client onboarding role 3+ years
  • Good understanding of KYC processes; experience working with KYC processes is a plus
  • Self-motivated to learn new skills
  • Empathy
  • Proactiveness
  • Self-Starter Type
  • Ability to self organize based on priorities
  • Listen, Learn, Grow mindset
  • Excellent command of English – written and spoken
  • Ability to overlap with Hong Kong afternoon business hours as well as with European morning till early afternoon business hours
  • Located in Asia or Europe

Nice to Have

  • Experience working with KYC processes for company incorporations and/or bank account opening (big plus)
  • Experience working remote
  • Experience working with customer support applications such as HelpScout
  • Fluent in other international languages such as Chinese, Russian


  • Work from anywhere, on a flexible schedule, part of a fully remote team
  • Compensation based on experience

Don’t forget to say in your application:
“I found this great opportunity at Dynamite Jobs”
It helps us add more than 250+ new remote jobs each week.

Want more jobs like this?
Receive recommended jobs and connect with hiring companies by joining our free Job Placement Program.

Apply for this job

Apply Now