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Sonco Perimeter Security is hiring remotely

Sonco Crowd Control 2 weeks ago

Customer Service Representative

North America · Full Time

Highlights

  • 💰 Competitive Salary
  • 💡 3-6 Years of Experience
  • 🗺 Anywhere in the United States
  • 📅 Applications close on Jan 29th

Now Hiring: Remote Customer Service Representative

If you want to be part of the team, please submit your résumé and a brief cover letter explaining why you think you’d be a perfect fit for this type of job.

Day to day responsibilities to include but not limited to

  • Utilizing our CRM/ ERP systems to maintain customer account information and document details of customer interactions
  • Responding to customers via phone and email to address questions and concerns
  • Analyzing client needs and profiles to recommend products, plans, or services that will match their specific needs
  • Recommending potential products or services to management, by collecting customer information and analyzing customer needs.
  • Taking customer orders, determining charges, and overseeing billing or payments
  • Resolving customer issues and complaints according to company standards and instructed guidelines

Key requirements

  • Bachelor’s Degree
  • Minimum of 3-6 years of proven inside sales experience
  • Demonstrate a can-do attitude and willingness to go above and beyond
  • Strong phone presence and experience taking dozens of calls per day
  • Experience working with a CRM
  • Excellent verbal and written communications skills
  • Ability to prioritize, and manage time effectively
  • Ability to work independently and with a team
  • Strong organizational skills and the ability to perform detailed-oriented work with accuracy

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