Zapier 2 days ago
Technical Support Engineer
Anywhere (100% Remote) · Full Time
- ✈️ Company Retreats
- 💰 Competitive Salary
- 🗺 Anywhere in the World
- 🏖️ Unlimited Vacation Policy
- 💻 Pick Your Own Equipment
- ⚕️ Healthcare + Dental + Vision Coverage
- 📈 Retirement Plan With 4% Company Match
- 👪 14 Weeks Paid Leave for New Parents of Biological or Adopted Children
Now Hiring: Remote Technical Support Engineer
We’re looking for a Technical Support Engineer to join the Support Engineering team at Zapier. Zapier is on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. One way we do this is by cultivating and supporting relationships with partners, who sometimes require assistance in building or troubleshooting the app integrations they own. If you love interacting with people on a daily basis to help them optimize their work just as much as you love diving deep into code to squash bugs, read on…
You’re empathetic. You’ll be working directly with customers using our services as well as developers who are building on our platform as they overcome problems. You’re able to put yourself in their shoes and help point them in the right direction—whether that means sending a link to relevant documentation or explaining a more complex concept in clear terms.
You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You’re comfortable working with code and logs to diagnose, fix, and safeguard against API issues.
You love figuring things out. You enjoy being presented with situations that don’t have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don’t know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.
You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations.
You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier and to our end users. You have a very strong command of written English and your writing is concise but effective.
You’re solid at time management. You can balance a variety of projects and responsibilities without getting overwhelmed. As a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.
Things You’ll Do
- Serve as a point of internal escalation on technical issues within the Support org, helping our Customer Champions level up their troubleshooting skills and tackle harder issues
- Create and improve documentation to help users and partners help themselves
- Employ your programming skills to triage and fix bugs on our platform, and to oversee fixes coming in from Customer Champions
- Focus on sustainability by seeking out projects that improve the lives of the people around you and the customers they support
- Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have a big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.