fbpx

Remote Jobs      Tech Support

Remote Tech Support Jobs

Here’s where to find open, paid, and remote tech support jobs. From the web to our own private networks, we search hundreds of sources daily to save you time finding remote jobs.

Have us send you the latest jobs.

Dino working in tech support

What do you do in a remote tech support job?


These jobs are very similar to customer service and support specialist jobs. The difference is that remote technical support specialists will have a deeper technical understanding of the products and how they function to support customers. Customers will reach out to the company via online chat, phone, or email. You will receive the ticket and be troubleshooting the problem to find a solution. You will be working within the company’s software and systems to assess the technical issues.

 

Management will require you to be available during set hours and the schedule is not as flexible as other types of remote work. Many of these remote jobs will require you to be available during business hours in the United States. This is because it’s likely most of the company’s customers will be located in the US. Some of these jobs will have you be available for live chat and answer questions as they come in while speaking directly with customers. Other types of these remote jobs will have you monitor the company’s software for new issues that the customer support sends to the technical team.

 

A lot of these jobs will have you putting out fires and trying to find fixes as soon as possible so the customer can continue using the product. However, it is also your responsibility to be aware of recurring issues that the development and programming team can fix to avoid more future support tickets.

 

Why are these types of support jobs important?


The interaction a customer has with customer service may be their only interaction with the business. It’s important that the customer has a great experience and wants to continue working with you. When the client has a great experience with you and the product, it is likely they’ll become a long term customer and share the great experience they had. Without technical support jobs, companies that sell software (SaaS), would have a lot of customer churn and lose sales. These jobs can lead to lasting relationships with clients.

 

This type of remote support role is also important because you’ll be having important interactions with customers. You’ll be able to find out what their needs are, what their biggest problems, and possibly how you can help them best. Your employer values this information because they can use it to improve services and better help their clients. Your work may also lead to management deciding to launch new products.

 

What are the skills and experience required to be a technical support specialist?


There are two major skills required for this type of remote work: Technical Knowledge and Support Experience. You should also know how to work in isolation and have worked a remote job before. When speaking with employers who are hiring, they will want to hear about your previous position. They will want you to provide stories of how you solved issues quickly, helped customers, and also improved customer retention. You should demonstrate your communication skills and how you’re able to work from your home office and desk. These new remote jobs don’t always require education from a university but instead applied experience in the area of support. A fast internet connection and quiet remote working space with be essential for the job.

 

In order to be successful in these remote support jobs, you should have a deep knowledge of the technical build of products and how to find solutions. That means you should know how your company’s product has been built. You should also understand how to find solutions, how to troubleshoot and know what it takes to get to the results

 

What are some examples of remote job titles?


There are many part-time and full-time remote jobs in this field that are available. The posted job titles will usually include the specific knowledge you need for that role. If it doesn’t, check out the posted job description to learn more about the exact type of support you’ll be doing and the salary before you apply.

 

Here are some example of posted support job titles:

 

→ WordPress Customer Facing Developer
→ WordPress Support
→ Technical Success Manager / Support Engineer
→ Support Specialist
→ Support Engineer
→ Technical Customer Support and Success Advocate
→ Senior Support Engineer

What do you do in a remote tech support job?

 

These jobs are very similar to customer service and support specialist jobs. The difference is that remote technical support specialists will have a deeper technical understanding of the products and how they function to support customers. Customers will reach out to the company via online chat, phone, or email. You will receive the ticket and be troubleshooting the problem to find a solution. You will be working within the company’s software and systems to assess the technical issues.

 

Management will require you to be available during set hours and the schedule is not as flexible as other types of remote work. Many of these remote jobs will require you to be available during business hours in the United States.

 

This is because it’s likely most of the company’s customers will be located in the US. Some of these jobs will have you be available for live chat and answer questions as they come in while speaking directly with customers. Other types of these remote jobs will have you monitor the company’s software for new issues that the customer support sends to the technical team.

 

A lot of these jobs will have you putting out fires and trying to find fixes as soon as possible so the customer can continue using the product. However, it is also your responsibility to be aware of recurring issues that the development and programming team can fix to avoid more future support tickets.

 

Why are these types of support jobs important?


The interaction a customer has with customer service may be their only interaction with the business. It’s important that the customer has a great experience and wants to continue working with you. When the client has a great experience with you and the product, it is likely they’ll become a long term customer and share the great experience they had. Without technical support jobs, companies that sell software (SaaS), would have a lot of customer churn and lose sales. These jobs can lead to lasting relationships with clients.

 

This type of remote support role is also important because you’ll be having important interactions with customers. You’ll be able to find out what their needs are, what their biggest problems, and possibly how you can help them best. Your employer values this information because they can use it to improve services and better help their clients. Your work may also lead to management deciding to launch new products.

 

What are the skills and experience required to be a technical support specialist?


There are two major skills required for this type of remote work: Technical Knowledge and Support Experience. You should also know how to work in isolation and have worked a remote job before. When speaking with employers who are hiring, they will want to hear about your previous position. They will want you to provide stories of how you solved issues quickly, helped customers, and also improved customer retention. You should demonstrate your communication skills and how you’re able to work from your home office and desk. These new remote jobs don’t always require education from a university but instead applied experience in the area of support. A fast internet connection and quiet remote working space with be essential for the job.

 

In order to be successful in these remote support jobs, you should have a deep knowledge of the technical build of products and how to find solutions. That means you should know how your company’s product has been built. You should also understand how to find solutions, how to troubleshoot, and know what it takes to get to the results.

 

What are some examples of remote job titles?


There are many part-time and full-time remote jobs in this field that are available. The posted job titles will usually include the specific knowledge you need for that role. If it doesn’t, check out the posted job description to learn more about the exact type of support you’ll be doing and the salary before you apply.

 

Here are some example of posted support job titles:

 

→ WordPress Customer Facing Developer
→ WordPress Support
→ Technical Success Manager / Support Engineer
→ Support Specialist
→ Support Engineer
→ Technical Customer Support and Success Advocate
→ Senior Support Engineer

Get the Top 10 Remote Jobs Chosen by Our Staff Every Wednesday

Filter Jobs

Active Filters

Type

Our Favorite Roles

Category

Timezone

Salary

Team Size

Experience

Market or Industry

Other Jobs (1265)

Click to Load MoreLoading...No more jobs :(

Get the Top 10 Remote Jobs Chosen by Our Staff Every Wednesday