Operations Associate, Risk

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Operations Associate, Risk at 7shifts you will play a vital role in ensuring the financial integrity and security of our business. You’ll assess credit risk, detect and prevent fraud, and optimize transaction processes. Reporting to our Senior Risk Manager, you’ll work closely with stakeholders across various departments to develop and implement innovative risk management strategies that safeguard our company’s interest without hindering our ability to thrive. 

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply. 

What you’ll do:

• Assess risk for new businesses and entrepreneurs through payment application adjudication, ensuring a secure financial environment

• Conduct comprehensive fraud investigations using diverse data sources to accept, reject, or refer transactions, minimizing fraudulent activities and protecting our business and customers

• Evaluate returns risk and guide small business owners on protective measures, reducing the likelihood of returns and maintaining positive customer relationships

• Proactively manage accounts, collaborating with cross-functional teams for optimal user experience, retaining valuable customers and fostering long-term partnerships

• Pay meticulous attention to detail, identifying fraud trends and compliance violations, maintaining a secure and compliant business environment

• Contribute to the development of fraud detection systems using data analysis and SQL, fortifying our defenses against fraudsters and ensuring the safety of our business and customers

What you bring:

• A strong background in merchant credit risk assessment, with the ability to identify high-risk businesses, in the SMB space

• Thorough understanding of best practices for preventing service-related returns and a track record of improving policies and operations in a fast-paced environment

• Proven experience in fraud and/or compliance risk management, particularly in monitoring accounts and transactions to identify fraudulent behavior in online businesses

• Familiarity with rule-based fraud detection tools and a willingness to utilize both internal and third-party tools

• Excellent communication skills with the ability to effectively manage relationships with small business owners

• Ability to ask the right questions to gather critical information from customers and deliver not-so-great news in a way that maintains a positive customer experience

• Resourcefulness in finding relevant, real-world information and considering the bigger picture before making decisions

Our commitment to our team members:

• Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members

• Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry

• Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact

• Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!

• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives

• Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world

• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

We thank you for your interest in joining the 7shifts team!