Temporary Customer Support Specialist

n2y is a national leader in creating and delivering educational materials and curriculum for the special education classroom. The company creates symbols, content and curriculum delivered using dynamic and interactive applications to students, teachers and parents. Its curriculum is used extensively throughout the United States, and the company has the number one licensable symbol set used to develop special education content.

The  Customer Support Specialist position requires a strong customer focus and commitment to improve processes in a team environment. Strong communication and problem-solving skills are essential for contributing to the growth of a rising organization.

Key Responsibilities:

• Provide timely and accurate responses to customer requests via phone, email, live chat, help cases and customer forums

• Keep careful records of customer activity in data entry tools

• Identify and manage customer issues and feedback in order to effectively deliver information to the right channels

• Contribute to customer retention efforts and other designated outreach assignments

Desired Skills and Qualifications:

• Excellent telephone manner

• Strong written and verbal skills

• Strong computer and technology skills

• Prior data entry experience

• Good communication skills and the ability to build rapport quickly

• Ability to multi-task

• Problem analysis and problem-solving skills

• Ability to work as an individual as well as part of a team

• High School diploma or GED, college experience a plus

• Must be able to adapt schedules based on season and volume.

*The Temporary Customer Support Specialist role is a seasonal opportunity, and while our seasonal n2y-ers are incredibly valued members of our team, this role is unfortunately not eligible for full-time benefits.

These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!

n2y cultivates a fun, collaborative and innovative work environment where diversity is embraced, encouraged, and empowered. Our teams are diligent, informed, and tireless in their work serving individuals with special needs. n2y's team members are encouraged to learn, work, play, serve, donate, communicate, and advocate. We keep the needs of individuals with disabilities at the forefront of each day with outstanding teammates to help us meet those needs.

n2y offers a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. It also has a company matching 401(k) savings plan.

n2y is committed to providing a Drug-Free Workplace for all employees.

n2y is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.